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For Patients

Thank you for choosing Clinton Family Physicians for your healthcare needs. Below is patient information to help you prepare for your appointment.

Clinton Family Physicians Patient Information

Accepted Insurances

We accept many insurance plans. You can find a complete list on the insurance page. We will request co-pay payments at the time of your visit. Be sure to let us know if your insurance coverage changes.

Please be sure to talk with your insurance carrier to understand how your claim will be processed. If we’re not in network with your policy you, may be responsible for a larger payment than if you see an in-network provider. 

Please note: Our office cannot accept digital insurance cards at this time.  Please print your insurance card to present to our office upon checking in.


Patient Registration

During your initial visit, you’ll be asked to fill out registration forms. You may download, print and complete the forms below to help speed up your registration. Just bring them to your visit.

Please arrive 10-15 minutes prior to your scheduled appointment. Bring the following:

  • Current insurance card
  • Valid government-issued photo ID
  • Your completed registration or consent forms
  • Any medications you are currently taking in their original containers

PLEASE NOTE: A $25 fee will be applied for appointment cancellations less than 24 hours notice and for no-show appointments.


Billing

You may contact the billing office for questions related to your account or to make payment arrangements by calling (865) 374-5200.


Prescription Refills

To provide you with the best possible care, please ask for prescription refills during your office visit. If this is not possible and you need a refill prior to your next scheduled appointment, please contact your pharmacy to fulfill your request.

Please note that for safety reasons, we do not refill prescriptions after hours.


Patient Portal

Click here for our secure patient portal where you can easily access your health information.


Health Information

We encourage our patients to participate in their health care. That’s why we want to make sure you have information to make informed decisions. Access our health information library and patient education videos on different health topics.

Health Information Library

Through our health information library you have access to:

  • Health news and tips
  • Health and wellness articles on diseases, conditions, tests, procedures, and immunizations recommended by age group and gender
  • Reference library about prescription and over-the-counter drugs
  • Healthy recipes
  • Multimedia library with videos and podcasts
  • Interactive tools including calculators, risk assessments, quizzes, symptom checker, and care guides
  • E-mail reminders and goals

Visit the health information library at www.covenanthealth.com/health-library.

Patient Education Videos

Visit the Covenant Health YouTube channel for animated patient education videos on various health topics.


Schedule Your Primary Care Appointment

We’re accepting new patients. For questions about patient information or to schedule an appointment, call (865) 457-4702.